Below are the possible Claim Transactions Statuses: New: provider has been paid. No notices from BBPadmin have gone out yet requesting substantiation. If you are enrolled in the EasySystem, the computer is looking to match the transaction amount with a date of service to auto-approve. Denied: your Benefits Card transaction did not go through and the provider was not paid or your manual claim was denied. Pending: provider has been paid. Notices from BBPadmin have gone out requesting substantiation, please send documentation to prevent your Benefits Card from being temporarily deactivated. Ineligible: provider has been paid. Notices from BBPadmin have gone out requesting substantiation and nothing has been received from our office which has turned off your Benefits Card. Benefits Card will remain deactivated until it is resolved. On Hold: for non-DCAP and transit accounts, you have used your account balance for the year, there is nothing left to reimburse. For DCAP and Transit accounts, your previous claim was larger than your contribution; your claim is awaiting the next contribution before it can be reimbursed. Approved: Provider has been paid and all substantiation has been received, there is nothing further to do. Thank You!