If a provider was overpaid, you will need to contact them to refund your Benefits Card. If you paid a portion to a provider that is not eligible, you will be required to refund your account. If you lost your receipt, it will be treated as an ineligible expense. You can send in a check, pay the ineligible amount online on our website, or offset the cost with another claim that you paid out of pocket. Depending on the timing, your Benefits Card may be deactivated until the money is refunded back into your account.